We are committed to delivering the best shopping experience in full compliance with the consumer protection laws and directives issued by the Ministry of Commerce and Industry in Kuwait.
1. General Merchandise Return & Exchange Policy:
• Customers have the right to request a return or exchange within 14 calendar days from the date of order delivery.
• Items must remain in their original, brand-new condition, unboxed, unused, and with all tags, original packaging, and accessories intact.
• Our store covers all return costs if the item received has a manufacturing defect, damage, or does not match the order details.
2. Special Exemptions (Perfumes, Cosmetics & Direct-to-Skin Products):
• In accordance with Kuwait Ministry of Commerce and Industry safety regulations and hygiene standards, requests for perfumes, cosmetics, and skin-contact products must be reported within 24 hours (1 day) of delivery.
• Items must be 100% sealed in their original manufacturer cellophane wrapping, unopened, and untested. Any opened, unsealed, or tested cosmetics/fragrances cannot be returned or exchanged under any circumstances.
3. Refund Process:
• For electronic payments, refunds will be processed back to the original payment method within 3–5 business days, depending on the customer's bank processing time.
• For Cash on Delivery (COD) orders, refunds will be issued via direct bank transfer to the customer's verified bank account within 3–5 business days after receipt and inspection of the returned merchandise, depending on the customer's bank processing time.
4. Customer Service:
• For any return, exchange, or refund inquiries, customers can contact our Customer Service Team at 66111611. Our team will assist customers with their requests and provide the necessary guidance regarding the applicable return, exchange, or refund procedures.
• Customers are encouraged to contact our Customer Service Team as soon as possible regarding any issue with their order to ensure their request is handled promptly.