Lamseti Kuwait
Frequently Asked Questions
Find answers to common questions about Lamseti, ordering, delivery, returns and product support.
About Lamseti
What is Lamseti?
Lamseti is an online beauty destination in Kuwait offering skincare, makeup, fragrances, haircare, body care, beauty tools, K-beauty and a curated selection of Kuwaiti brands.
Are your products authentic?
Yes. We are committed to offering authentic products sourced from trusted brands and suppliers.
Do you offer Kuwaiti and Korean beauty brands?
Yes. Explore our Premium Kuwaiti Brands and K-Beauty collections to discover the products currently available.
Orders & Payment
How can I place an order?
Browse Lamseti.com, add your preferred products to the cart and follow the checkout steps. Review your contact details and delivery address before confirming your order.
Which payment methods do you accept?
Available options may include KNET, major credit or debit cards and cash on delivery. The payment methods available for your order will appear at checkout.
Can I change or cancel my order?
Please contact customer service as soon as possible. Cancellation can be requested before your order is prepared or handed to the courier; after dispatch, the return policy may apply.
Delivery & Tracking
Do you deliver across Kuwait?
Yes, we offer fast delivery to eligible addresses across Kuwait within 24 to 48 hours.
How long does delivery take?
Fast delivery across Kuwait takes within 24 to 48 hours from dispatch. Delivery times may vary slightly by area and order volume.
How much is delivery?
Shipping charges are confirmed at checkout, with free delivery options available on eligible orders.
How can I track my order?
Check the updates sent to your registered contact details. If you need assistance, contact customer service with your order number.
Returns, Exchanges & Refunds
Can I return or exchange a product?
Eligible products may be returned or exchanged within 30 days of delivery, subject to the published return policy. Items must generally be unused, unopened and in their original condition, with packaging and proof of purchase.
Can I return opened beauty products?
Opened or used cosmetics, skincare, haircare, personal care items and perfumes are generally excluded for hygiene and safety reasons, unless they are defective, damaged, expired or supplied incorrectly. See the full return policy for details and applicable rights.
What if my order arrives damaged or incorrect?
Contact customer service promptly, preferably within 48 hours for visible delivery issues. Include your order number, a description and clear photos of the item and packaging. Reporting within 48 hours does not limit applicable rights for defects discovered later.
When will I receive my refund?
Once your return is received, inspected, and approved, your refund will be automatically processed to your original payment method within 10 business days. The exact time for funds to appear depends on your bank or card issuer. Please see the full refund policy for details.
Products & Customer Support
How do I choose the right skincare product?
Review each product page for ingredients, directions and any precautions. If you have sensitive skin or a specific concern, check the manufacturer’s guidance and seek professional advice when needed.
How can I contact Lamseti?
You can email us at info@lamseti.com, call us at +965 66111611, or visit us at Shuwaikh Industrial 2, Street 26, Block 2, Kuwait. Please include your order number when asking about an existing order.