FAQ

Lamseti Kuwait

Frequently Asked Questions

Find answers to common questions about Lamseti, ordering, delivery, returns and product support.

About Lamseti

What is Lamseti?

Lamseti is an online beauty destination in Kuwait offering skincare, makeup, fragrances, haircare, body care, beauty tools, K-beauty and a curated selection of Kuwaiti brands.

Are your products authentic?

Yes. We are committed to offering authentic products sourced from trusted brands and suppliers.

Do you offer Kuwaiti and Korean beauty brands?

Yes. Explore our Premium Kuwaiti Brands and K-Beauty collections to discover the products currently available.

Orders & Payment

How can I place an order?

Browse Lamseti.com, add your preferred products to the cart and follow the checkout steps. Review your contact details and delivery address before confirming your order.

Which payment methods do you accept?

Available options may include KNET, major credit or debit cards and cash on delivery. The payment methods available for your order will appear at checkout.

Can I change or cancel my order?

Please contact customer service as soon as possible. Cancellation can be requested before your order is prepared or handed to the courier; after dispatch, the return policy may apply.

Delivery & Tracking

Do you deliver across Kuwait?

Yes, we deliver to eligible addresses across Kuwait. Delivery availability and any applicable charges are confirmed at checkout.

How long does delivery take?

Delivery estimates are shown during checkout or in your order confirmation. Delivery times may vary by area, stock availability and order volume.

How much is delivery?

Your delivery charge, including any applicable promotion or free-shipping offer, is displayed at checkout before you confirm your order.

How can I track my order?

Check the updates sent to your registered contact details. If you need assistance, contact customer service with your order number.

Returns, Exchanges & Refunds

Can I return or exchange a product?

Eligible products may be returned or exchanged within 14 days of delivery, subject to the published return policy. Items must generally be unused, unopened and in their original condition, with packaging and proof of purchase.

Can I return opened beauty products?

Opened or used cosmetics, skincare, haircare, personal care items and perfumes are generally excluded for hygiene and safety reasons, unless they are defective, damaged, expired or supplied incorrectly. See the full return policy for details and applicable rights.

What if my order arrives damaged or incorrect?

Contact customer service promptly, preferably within 48 hours for visible delivery issues. Include your order number, a description and clear photos of the item and packaging. Reporting within 48 hours does not limit applicable rights for defects discovered later.

When will I receive my refund?

Refund processing begins within two business days after final approval. The time for the funds to appear depends on the payment method and bank. Please see the full refund policy for the applicable timeframes.

Products & Customer Support

How do I choose the right skincare product?

Review each product page for ingredients, directions and any precautions. If you have sensitive skin or a specific concern, check the manufacturer’s guidance and seek professional advice when needed.

How can I contact Lamseti?

Email info@lamseti.com , you can contact us through: +965 66111611 or use the contact options shown on Lamseti.com. Please include your order number when asking about an existing order.