FAQ
What is Lamseti?
Lamseti is your online destination for beauty and personal care in Kuwait, bringing together a curated selection of skincare, makeup, fragrances, hair care, body care, beauty tools, and premium Kuwaiti brands.
Are the products on Lamseti authentic?
Yes. We are committed to offering 100% authentic products, sourced from trusted brands and suppliers.
How long does delivery take?
Orders are typically delivered within 1–2 business days across Kuwait.
How much is delivery?
We offer delivery across Kuwait for a flat fee of 2 KWD.
Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available for orders across Kuwait.
What payment methods do you accept?
We offer secure and convenient payment options, including KNET, major credit/debit cards, and Cash on Delivery, subject to availability at checkout.
How can I track my order?
Once your order has been confirmed and dispatched, you will receive order and delivery updates via email and WhatsApp, so you can stay updated on the status of your order.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Can I return or exchange a product?
Returns and exchanges are subject to our Refund Policy. For hygiene and safety reasons, certain beauty, skincare, personal care, and opened products may not be eligible for return or exchange.
What if I receive a damaged or incorrect item?
Please contact our customer care team as soon as possible with your order number and clear photos of the item received. Our team will assist you in resolving the issue.
How do I know which product is right for me?
You can find product descriptions, benefits, and usage instructions on each product page. If you need additional help choosing the right product, our team will be happy to assist you.
Do you have special offers and discounts?
Yes. We regularly introduce special offers and promotions on selected products. Keep an eye on Lamseti and follow our social media channels for the latest offers.
Do you sell Kuwaiti brands?
Yes. Lamseti proudly features a curated selection of premium Kuwaiti brands, alongside international beauty brands.
How can I contact Lamseti?
Our customer care team is available to assist you with products, orders, delivery, and general inquiries.
Email: info@lamseti.com
Phone: +965 66111611
Location: Shuwaikh Industrial, Kuwait